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I went to the counter again asked if the guy with the blonde ponytail was Robert and he confirmed it was him. Let’s just say my temper was through the roof. 10 minutes later he finally came back and started with “I’m so sorry but your appointment was scheduled for June 11th”. He looked at us and said he would be right back. We walked in at 10:30 am on May 11th, tried to check in and the gentleman behind the counter had a look of horror on his face.
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He scheduled our 80 minute couple massage for May 11th at 11 am with salt therapy to follow, free of charge, for the prior scheduling mistake. I specifically told Robert that I wanted him to schedule our massage appointment so there would be NO mistakes.
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Robert finally called after my snarky message. I had to leave several messages, the last message I left was slightly snarky for the fact he had not returned my calls for 2 days. The following Monday/Tuesday I reached out to Robert directly. Robert the manager attempted to correct the screw up but was unable to do so and never called me to let me know that they were unable to rearrange. I received a text message on April 26th confirming our appointment the following day at 3pm?!! I immediately called and the s*%! show began.
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I wanted to something special for him and scheduled 80 minute couples massage at 11 am, on April 27th. My husband recently started traveling for work so I only get to see him every two weeks for a total of 4 days at a time. Never have I experienced such incompetence! I am required to pick a star but I would prefer to give lots of negative ones.